Refund policy

Thank you for shopping with Girlypop Tabletop! We want you to love your magical, cozy tabletop accessories. Here is how refunds and returns work for all purchases.

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it and in its original packaging.

Return shipping costs are the responsibility of the customer, unless the return is due to our error or a damaged or defective item.

To start a return, please contact us using our contact form and include your order number. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

EU & UK Right of Withdrawal

If you are located in the European Union or United Kingdom, you have the right to withdraw from your order within 14 days of receiving your item, without providing a reason.

To exercise this right, contact us within 14 days of delivery using our contact form. Please include your order number and state that you are exercising your right of withdrawal. We will respond with return instructions.

Return shipping costs are your responsibility. We recommend using a trackable shipping method, as we cannot process your refund until we receive the item. Once received and inspected, we will issue your refund within 14 days.

Exceptions to the right of withdrawal:

Digital content, including digital PDF character sheets, where delivery begins immediately upon purchase. By completing your purchase of a digital download, you acknowledge that delivery begins immediately and that you waive your right of withdrawal once your files are available. This notice is also displayed on the product page prior to purchase.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. In these cases, we will cover the cost of return shipping.

Non-Returnable Items

The following items are non-returnable and non-refundable:

Digital downloads, including digital PDF character sheets, as they are delivered instantly and cannot be returned. If you experience issues accessing your files, please contact us and we will do everything we can to help.
Gift cards

Cancellations

Please let us know as soon as possible by contacting us if you would like to cancel your order. Since fulfillment can happen very quickly, often the same day as the order is placed, it may not always be possible to cancel in time.

Address Accuracy

You are responsible for providing a complete and accurate shipping address at the time of order. We are not responsible for orders that are undeliverable, delayed, or lost due to an incorrect or incomplete address. This applies to all orders, domestic and international.

Refunds

We do not offer direct exchanges. If you would like a different item, please initiate a return for the original item and place a new order separately.

Once we have received and inspected your return, we will notify you whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us using our contact form.

International Orders

We ship to many countries worldwide and want to make the experience as smooth as possible. We will always do our best to help you out if an issue arises, but some aspects of international shipping are outside of our control. The best way to contact us if you have a question is by reaching out via our contact form.

Duties & Taxes

For all international destinations, duties, taxes, and customs fees are collected at checkout through our Delivery Duty Paid (DDP) shipping. This means you will not be charged additional customs fees upon delivery. Girlypop Tabletop handles customs clearance on your behalf.

Foreign Transaction Fees

Your bank or card issuer may apply foreign transaction fees for purchases from international merchants, even when charged in your local currency. These fees are assessed by your financial institution and are outside our control. We are not responsible for any fees your bank may charge.

Brazil: CPF Tax ID

Brazilian customs require a valid CPF (individual taxpayer identification number) on all incoming shipments. You will be prompted to enter your CPF at checkout. We are not responsible for packages that are delayed, held, seized, or returned by customs due to an incorrect or missing CPF. Please double-check your CPF carefully before completing your order.

Delivery Attempts & Local Carriers

Once your package arrives in your country, it is handled by your local carrier. If a delivery attempt is made and you are unavailable, please contact your local carrier directly to arrange redelivery or collection.

Packages Abandoned or Expired at Customs

If a package is held at customs and is abandoned, unclaimed, or returned due to any additional fees assessed by your country's customs authority beyond what was collected at checkout, we are not responsible for the loss. Packages that expire at customs without being claimed are non-refundable.

Return to Sender

If a package is returned to us for any reason, including refused delivery, failed delivery attempts, or customs issues, please contact us. We will evaluate the situation on a case-by-case basis. We are not responsible for the cost of reshipping returned packages.

Forwarding Services

Girlypop Tabletop does not facilitate or coordinate shipping through package forwarding services. If an order is placed using a forwarding service or third-party address, we are not responsible for the package once it is marked delivered to the provided address, including any loss, damage, or delays that occur during or after forwarding. Returns are not available for forwarded orders. Customers are also responsible for any import duties, customs fees, VAT, or other taxes assessed by their destination country, as well as any sales tax applied to a US-based forwarding address. These charges are outside our control and are not covered or reimbursed by us.

Gift Cards

Girlypop Tabletop gift cards are valid for online purchases at girlypoptabletop.com only and cannot be redeemed at in-person events or conventions. Gift cards do not expire and cannot be used to purchase other gift cards.

Gift cards can be applied to any order and combined with other payment methods if your order total exceeds the card balance. Any remaining balance stays on your card for future use.

Gift cards are non-refundable and cannot be exchanged for cash. You can check your current gift card balance at https://girlypoptabletop.com/pages/check-gift-card-balance.

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